This is the current Privacy and Data Protection Statement for Centralia.

Your personal data

Centralia will use all reasonable endeavours to ensure that the User's privacy is protected. When the User registers with Centralia, the Approved/Partnership Centre will require the name, email address and telephone number. This information allows Centralia to notify the User of the status of enrolment, updating of information and communication.

Centralia may ask the User to answer various general questions about themselves including any areas in which the User is interested so that information can be tailored to cover the areas in which Centralia believe the User might be interested for future reference.

Centralia would like to use the User's information for the purpose of providing the User with material about any special areas of Centralia which is believed may be of interest to the User and for related marketing purposes.

If at any time the User wishes to receive material about any other Centralia areas which they currently do not receive or if the User wishes to stop receiving any material, the User may request amendment or removal of their preferences.

The personal data collected by Centralia will be evaluated periodically to determine whether it should continue to hold such data. The User may notify Centralia if they do not wish data to be continually held by email.

Centralia does not intend to export or share in any way User data provided and will only be storing the information supplied together with details of the activities the User has undertaken with Centralia and mailings that have been sent.

Awarding Organisations

It will be necessary for Partnership Centres to forward learner (User) details to Centralia which will be forwarded to awarding organisations i.e. Agored Cymru when learners require registration, accreditation and certification of their qualification.

Retention of personal data

Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Student records, including enquiries, applications, assessment, awards and attendance will be retained for at least six (6) years from the date that the student leaves the institution, in case of litigation and negligence.

At least ten (10) years for personal and academic references.

Certain personal data may be held in perpetuity.

This policy will be reviewed every five (5) years to ensure that the data protection laws are still relevant and up to date.

Monitoring of user traffic

Centralia may monitor user traffic on an aggregate basis in order to help it develop and improve the website for the benefit of all Users.


Users are advised that the Internet is not a fully secure medium. Centralia will use reasonable endeavours to keep User information confidential and store it on a secure server which is password protected and hidden behind a firewall from the outside world. Internal procedures cover the storage access and disclosure of user information. Centralia will not pass User information on to any third parties without first obtaining the User's consent.

Transmission of data outside the EU

Because the Internet infrastructure is global and it is not possible to predict the routes that information sent over the Internet will take, the information the User provides may be transferred temporarily via a route which takes it outside the European Economic Area as it passes between the User and Centralia. By submitting your information you consent to this transfer.


Centralia may disclose personal information if required to do so by Law or in good faith believes it is required to do so by any order of the Courts or other competent body or agency or may do so to protect or defend the rights or property of Centralia or to protect the personal safety of the User or the public at large.


Centralia website has links to other websites which will have different privacy trading and use policies and conditions and the User should familiarise themselves with the same.

Data protection

  • Centralia uses all reasonable endeavours to comply with the Data Protection Act 1998 and the following principles:
  • Personal data should be processed fairly and lawfully. This means that individuals should not be deceived or misled into supplying information
  • Data should only be obtained for a specified purpose and should not be used for any other purpose
  • Personal data should be adequate, relevant and not excessive in relation to its purpose
  • Personal data should be accurate and up to date where necessary
  • Personal data should not be kept longer than is needed for its intended purpose
  • Personal data should be processed in accordance with the rights of the individual which the information concerns
  • Appropriate measures should be taken against unlawful processing or destruction of records. Computer systems should have back up facilities and security provisions
  • Personal data should not be transferred outside the European Economic Area (the EU states plus Liechtenstein Iceland and Norway)

For more information on the Data Protection Act, you can call (UK) 01625 545 700 or visit the Information Commissioner's website at


Can I bridge from one level to another? From Level 3 to Level 5?

Unfortunately the answer is no.   

Levels show you the complexity of a subject and good comparisons are that Level 3 = AS/A levels and Level 5 = Years 1 + 2 of a First Degree and you cannot bridge from A level to Degree because you begin a completely new course and the way you learn and the work you have to produce is different.   The same applies with Level 3 and Level 5 and a learner has to complete all of the level 5 assessments to achieve the qualification.

I want to study reflexology at University, is the level 5 course a University course?

The Level 5 Diploma in Practitioner Reflexology qualification can be taught at University, but it is not a degree course although its complexity and difficulty is equivalent to years 1 + 2 of a First Degree course.   Some Universities offer reflexology training in two ways: 
1) As part of a degree or
2) As a 'stand alone' therapy (in other words you only study the subjects around reflexology training).   

University reflexology courses may have an Awarding Organisation, but if they do then they will only be at Level 3 in which case this is too low a level to be taught as part of a degree.  If there is no Awarding Organisation and it is option 2) then the likliehood is that the training is completely unregulated and not a formal qualification.  However, if reflexology is taught within option 1)  The reflexology is still unregulated, but it does form a part of the overall degree as a qualification.  If a University wanted to offer a regulated Level 5 reflexology qualification, they would have to apply to be a Centralia Centre and have to prove their suitability to deliver at Level 5.   

To the best of our knowledge, there is no organisation that Quality Assures or Standardises the provision of reflexology training in UK universities.

Is Level 5 training better than Level 3?

What level you train at is nothing to do with whether it is 'better' or not!   Levels denote the complexity of achieving the qualification, but not everyone wants to study at a University and not everyone wants to study at level 5.   Level 5 is more difficult, although the subject area - reflexology - is the same.   There are Level Descriptors' on Awarding Organisations websites which will help you decide the level you think you would most enjoy studying at. 

I studied at Level 3 some years ago, should I now do a level 5 qualification?

This is a tricky question and therefore difficult to answer as so much depends on individual circumstances!   

For example:   Gregor and Elaine qualified in 2007 on a Level 3 Diploma.  Gregor started a private practice straight away, seeing a minimum of 6 clients every day for 3 days per week and 1 day per week, he works for a palliative care charity giving a peripatetic reflexology service in a 20 mile radius.  1 day per month has been dedicated to furthering his knowledge in reflexology and he regularly studies new research into all CAM's.   Elaine on the other hand, treats her friends and family on an informal basis and has attended two, one day CPD courses.   One of these Practitioners may really benefit from learning at Level 5, whilst the other may justifiably feel that they have continued their learning, long after qualifying, with little to be gained from studying at Level 5!

What is the difference between a membership organisation and an awarding organisation?

A membership organisation takes the responsibility of providing insurance cover for their members and often at a very reasonable rate.   They keep up to date with what is happening in the world of reflexology and pass that information on to their members.  They usually provide a media platform so that their members can 'socialise' with one another and share information.   They may have departments called training and/or education, but they are nothing to do with the regulation or development of reflexology qualifications.   They may advertise Schools/Colleges/Universities, but they have no role in regulating/quality assuring or standardising anything to do with reflexology qualifications - advertising role only!    Membership organisations often advertise CPD courses (sometimes their own, sometimes external providers).   Sadly CPD provision is still for the greater part, without any regulation or standards. 

Awarding Organisations are responsible for the development, delivery and regulation of all formal qualifications and if you have a Level 3 Diploma you will also have an Awarding Organisation certificate as proof that it is a formal qualification.   

Is my CPD recognised as a qualification?

There is very little CPD that is a regulated, formal qualification.   If you have a CPD certificate from an Awarding Organisation then it is a formal qualification with unit/s and credits.   Anything else is just pot luck and being Accredited or Validated by a membership organisation means nothing other than they have given a thumbs up to the training product and even if a training provider has to initially outline what they are intending to teach, sadly there is no guarantee of content or standard or quality assurance.


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